Engineers, not script readers
Our help desk is staffed by certified engineers with at least 5 years of real experience. Every ticket is handled by someone who could actually fix the problem themselves.
Sivility MSPManaged ITWhy Sivility
The MSP that operates like your in-house team — only better resourced.
Most MSPs are organized around tickets. We're organized around outcomes: uptime, security posture, and the speed your team moves at.
One portal for everything
Tickets, assets, invoices, security posture, Microsoft 365 health — all under your own login at msp.sivility.ai. Your data is yours, exportable any time.
Flat-fee billing
You'll never get a surprise invoice because someone clicked a phishing link. We win when you have fewer incidents, not more.
Security by default
Every client gets MFA enforcement, conditional access, EDR, and email protection at minimum. The 'security tier' nonsense ends with us.
We document everything
Your environment, your processes, your passwords (in a real PAM), your decisions. If we got hit by a bus tomorrow, the next MSP could pick up cleanly.
Built on standards
Our practice is aligned to NIST CSF, CIS Controls, and SOC 2. We don't make it up as we go — and we'll show you exactly how we operate.
Side by side
Sivility vs. the typical MSP.
What you actually feelSivilityTypical MSP
Response time on P1<15 minutes, 24/7Best effort, business hours
Help desk staffingSenior engineersJunior tier + offshore
Billing modelFlat per-userPer ticket / hourly add-ons
Security includedEDR + SOC + hardeningAntivirus only
Strategic guidancevCIO + QBRsNone
Client portalBranded, real-timeEmail + spreadsheets
See it for yourself
The best way to evaluate an MSP is to talk to one.
Bring your hardest IT question. We'll either answer it on the call or tell you who can.