24/7 monitoring
Every server, endpoint, and network device watched around the clock with automated remediation.
Sivility MSPManaged ITServices
Everything you need to run modern IT — under one roof.
Pick the model that fits your team. We'll meet you where you are and grow with you from there.
Fully managed
Managed IT
Your complete outsourced IT department. We run the help desk, monitor every endpoint, patch what needs patching, and back up everything that matters — for a flat monthly fee.
Help desk
Real engineers, fast response, no offshore script-readers. Phone, email, chat, or portal ticket.
Patch management
OS and third-party patches deployed on a tested schedule. No more Patch Tuesday surprises.
Backup & recovery
Verified backups for endpoints, servers, and Microsoft 365 with documented recovery time objectives.
Asset lifecycle
We track every device from procurement to retirement, including warranty and refresh planning.
Documentation
Your environment documented in a single living knowledge base. No more 'only Steve knows.'
Best for
Companies with 10–250 users who want IT to just work, without hiring a team to make it happen.
We augment your team
Co-Managed IT
You have internal IT. They're great. They're also stretched thin. We slot in alongside them — taking the on-call rotation, the tooling stack, the Tier 1 noise, and the projects they never have time for.
Shared ticket queue
We work inside your PSA or ours. Tier 1 and Tier 2 handled, Tier 3 escalated only when needed.
After-hours coverage
Your engineers sleep. Ours don't. P1 incidents handled overnight and on weekends.
Tooling stack
Bring our enterprise RMM, EDR, and monitoring tools to your team — at MSP pricing.
Project delivery
Migrations, rollouts, and infrastructure projects, scoped and delivered on schedule.
Senior engineering bench
Network, cloud, security, and identity experts on tap when your team hits something new.
Best for
Internal IT teams of 1–10 who are good at what they do but need depth, coverage, or capacity.
Layered defense
Cybersecurity
Real security, not a checkbox. We layer endpoint, identity, email, and network controls — and watch the alerts so you don't have to learn what 'EDR' stands for at 2am.
Managed EDR
Next-gen endpoint detection and response with active threat hunting and 24/7 SOC monitoring.
Microsoft 365 hardening
Conditional access, MFA, DLP, and Defender configured to CIS benchmarks — and kept that way.
Email security
Advanced phishing, BEC, and impersonation protection with quarantine review and user reporting.
Security awareness
Ongoing phishing simulations and short, actually-useful training tied to real campaigns.
Vulnerability management
Continuous scanning, prioritized by exploitability, with remediation handled by our team.
Incident response
A documented IR plan, tabletop exercises, and a team that has actually run real incidents.
Best for
Any business that handles customer data, takes payments, or has compliance pressure (HIPAA, CMMC, SOC 2, PCI).
Strategic guidance
vCIO & Strategy
A senior technology leader without the salary line. We sit in your leadership meetings, build the 12-month roadmap, manage your vendors, and translate technology into business outcomes.
Quarterly business reviews
Scorecards, risk reviews, project status, and forward roadmap — with your leadership team in the room.
IT budgeting
Annual budget built bottom-up: licenses, refresh, projects, security. No surprises in Q3.
Vendor management
We manage your ISPs, SaaS contracts, MSPs, and license renewals — and negotiate them down.
Compliance program
Frameworks mapped, evidence collected, audits supported. SOC 2, HIPAA, CMMC, NIST CSF.
M&A support
Due diligence, integration planning, and execution when you acquire or get acquired.
Best for
Leadership teams who want a real technology voice at the table — not just someone fixing printers.
Not sure what you need?
Let's figure it out together.
A 30-minute call costs nothing and usually surfaces a few quick wins regardless of whether we end up working together.