MSP PortalOperations CloudClient login

msp.sivility.ai

Premium managed services command center for clients and technicians.

A branded IT operations platform where customers see service health, tickets, invoices, Microsoft 365 usage, assets, security posture, backups, reports, and support status — while admins run multi-tenant MSP operations from one polished backend.

View client dashboardExplore admin backend
Service Health
92Security score
Security score92+6 this month
Network uptime99.98%30 day average
Open tickets72 awaiting client
Backup status98%1 device needs review

Secure access

Client login built for tenant isolation and role-based permissions.

Mock authentication is represented now, with the structure ready for secure sessions, customer roles, technician roles, admin policies, and audit-backed access controls.

Customer portal

Everything your clients need to trust their IT environment.

Company IT Health

Security score92+6 this month
Network uptime99.98%30 day average
Open tickets72 awaiting client
Backup status98%1 device needs review

Device health overview

126 healthy endpoints · 4 patching · 1 needs attention

Microsoft 365 licenses

Business Premium84 / 100
Defender P276 / 80
Exchange Online91 / 100

Admin backend

Multi-tenant MSP operations, automation, billing, and reporting.

Monitored devices1,284+42 onboarded
Critical alerts185 auto-escalated
SLA breaches3-41% vs last week
MRR$184K+12.4% quarter

Client management

Northstar BioLabsCo-managed IT142 devices94% health6 tickets$18.4K
Evergreen FinanceSecurity + Help Desk88 devices89% health11 tickets$12.9K
Harbor LogisticsFull Managed231 devices97% health4 tickets$31.2K

Technician workload

MayaAndreJules

Tickets, alerts, SLA

Central alert normalization with ticket creation from incidents.

HALO-1842Executive laptop failing BitLocker complianceEvergreen FinanceHighMaya · SLA 42m
HALO-1839PRTG sensor packet loss on core switchHarbor LogisticsCriticalAndre · SLA 12m
HALO-1837Microsoft 365 license request for new hiresNorthstar BioLabsNormalJules · SLA 6h

Integration layer

Clean connector modules for the APIs you’ll connect next.

NinjaOne/api/integrations/ninjaoneOAuth/API key

Devices, patches, endpoint health

Ready
HaloPSA/api/integrations/halopsaOAuth

Tickets, SLAs, technicians

Ready
PRTG/api/integrations/prtgAPI token

Sensors, uptime, network alerts

Ready
Zabbix/api/integrations/zabbixAPI token

Hosts, triggers, incidents

Ready
QuickBooks/api/integrations/quickbooksOAuth

Invoices, payments, billing

Ready
Microsoft Graph/api/integrations/microsoft-graphOAuth

Users, tenants, licenses

Ready

Complete product surface

Important screens are mapped into the build foundation.

LoginClient dashboardAdmin dashboardClientsClient profileDevicesDevice detailTicketsTicket detailAlertsNetwork monitoringMicrosoft 365InvoicesReportsAutomation rulesIntegrationsUsers & rolesAudit logs